This topic contains 5 replies, has 2 voices, and was last updated by  Michaël KORBAS 3 hours, 49 minutes ago.

Streaming from distant server location

  • Hi Team,

    It’s our understanding that Furioos is using servers around the world to host uploaded apps, including some in Sydney, Australia.

    When our users (situated in Sydney, Australia) connect to our apps, the UI shows them as connecting to Western Europe, with a ~300 ping.

    Our users are not using a VPN to pipe them anywhere.

    How can our users load our app from local servers whilst in Australia?

    Thanks,

    Hi,

    That may happen when no server are available in the region. Is it something that happen to every session they run ?

    It may also happen that our service cannot locate the current user and start the app in the same region than the storage of the app.

    Have a nice day

    Hi Michaël,

    Yes, sadly it happens every time we run the apps. We always end up in West Europe, even for the Obvioos sample apps.

    When you say your “service cannot locate the current user and start the app in the same region than the storage of the app” sure, though from what I can see, the browser is not actually being requested to provide the client’s location.

    Could be handy for users to have the ability to set a default location in the settings?

    Hi,

    I pushed a new version of the geolocation, currently we use IP reverse lookup to locate a user.

    If you still experimenting the issue, i’m gonna integrate the geolocation API to fix it 🙂

    Thanks Michaël,

    So I’m getting different locations now, twice in East US, and once in West US, that’s something, right?! Still not in Australia though. I’ve gone and tested my IP at whatismyipaddress.com and can confirm it is showing as located in Sydney, Australia.

    Pls note that now our app isn’t fully loading now, no idea what is going on… it gets to the “Start streaming” screen and just sits there, before eventually disconnecting.

    Aaand now “session disabled”, apparently server boot times seem to be included towards the quota, and I’m now out.

    Hello,

    Can you provide me the email of your account or the name of your organization please, i’m gonna reset your quota.

    The service provide you the closest available server from your location, but it seems weird that you never get an Australian server, i’m gonna investigate on it.

    The boot time is not included in the time quota, we got an issue on our side last week and it was not possible start a streaming session, it’s fix now 🙂

You must be logged in to reply to this topic.