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Launching App on Mobile Failure

  • Philippe G January 10, 2020 at 5:13 pm

    Hi,

    I am trying to get my first app launched on a mobile device with no succes yet. The app works as expected on PC web browser.

    I’ve tried to launch it on a Nokia 3- model TA1032 – with Android 9 version and also with an iphone 7 – ios13.1.3. I’ve experienced the same thing on both devices. 2 mins for the “adding your app to server” process to get through and then it stays for ever in the “Launching App” (I don’t exactly know how long …but far more than what a “regular” user would wait) and never really starts the app. Finally a “session stopped” message appears and that’s about it for the mobile experience of my app…a bit disappointing.

    Could you please help me understand if this is due to my app, that maybe is lacking some important parameter for it to be “launchable” from a mobile device, or whatever you think might be the cause of this failure to launch my app from a mobile device.

    Also I’ve noticed that even if the app is not launched on my phone, the view is counted. I had 11 views before my test, I am now at 14 views…which is not real because for those last 3 the viewing part never took place.

    Thanks.

    Maxence Brasselet January 13, 2020 at 9:25 am

    Hi Philippe,

    Thank’s for your reporting, can you please tell me the name of your app that does not work ? thus i can test in the same case as you.

    Best,

    Philippe G January 13, 2020 at 10:15 am

    Hi Maxence,

    Here’s the link

    https://portal.furioos.com/share/238.880

    Thanks

    Philippe G January 20, 2020 at 5:02 pm

    Hi Maxence,

    no news on my mobile launch issue? Have you been able to test it?

    Thanks

    Maxence Brasselet January 22, 2020 at 11:21 am

    Hi Philippe,

    Sorry for the delay, we are pretty busy right now at furioos.

    I checked your shared link but your quota is full for this month it’s the reason why no session can be launched (PC and mobile). It display “internal server error” instead of a clear message for the full quota (we gonna fix this).

    I made a test with some of our apps on our furioos account and everything gone well with iphone 7 ios 13 (i don’t have a Nokia to test it in your way). So I think it may comes from your app. I’m gonna download your app to test it on our side with our quota and tell you if it works for me.

     

    Thank’s for your patience and for improving furioos 🙂
    Best,

    Maxence Brasselet January 22, 2020 at 12:41 pm

    I tried your app on our organization and it launched well. On mobile and computer.

    Could you try again ? or maybe give me more info to reproduce it ?

    Thanks.

    Philippe G January 24, 2020 at 5:54 pm

    Hi Maxence,

    Thanks for your answer.

    I am quite sure that quota was not really the issue because I tried to launch on mobile when I still had half of it, but anyway if you say that you’ve been able to launch it, that the app is OK.

    Unfortunately I won’t be able to try again as I’ve reached the limited quota, right?

    I am seeing the possiblity of the client signing in for a month of Basic plan.

    Maxence Brasselet January 29, 2020 at 9:29 am

    Hi Philippe,

    Yeah i tried it on our account and everything went fine, if the problem persist, don’t hesitate to come back to us and we’ll check that 😉

    Now that the quota is full you need to wait until it will be reseted (monthly at the date you subscribe) or change your plan for a basic or pro 🙂

    Best,

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