Documentation / Private: Forums / Account / Cannot build account

Cannot build account

  • Frank-LAD January 29, 2020 at 3:04 am

    Hi there,

    I have just registered my account, but on the build page where I have to enter a VAT number and save payment information, nothing seem to work. I’ve tried putting in numbers and the save information button does nothing.

    Do I need to setup payment some other way or is this a bug on the website.

    Any help would be greatly appreciated.

     

    Maxence Brasselet January 29, 2020 at 9:25 am

    Hi Frank-LAD,

    Thank’s to have reported this issue, we have pushed a fixed 5 minutes ago, this will be deployed on portal in the next 30 minutes.

    Sorry for the inconvenience.
    Best,

    Frank-LAD January 30, 2020 at 1:14 am

    Thanks,

    Now I seem to be having issues with the billing.

    I entered my credit card details and it charged me the full 55 euros. But none of the functions were working such as upload and viewing the examples, the error said my account subscription was inactive.

    After I went back to the payment console and pressed enabled renewal, it then said my subscription is now active, charged me another 55 euros. But now the subscription is inactive again.

    I am not sure if this is a bug, but it’s definitely making me not want to use this service and file charge backs. I know this service is still in beta, but anything to do with billing should be a top priority.

     

    Frank-LAD January 30, 2020 at 1:23 am

    It looks like other people are also experiencing this issue.

    Would very much appreciate a fix.

    Our company name is LAD Architecture for your reference.

    • This reply was modified 3 years, 4 months ago by Frank-LAD.
    Maxence Brasselet January 30, 2020 at 9:56 am

    Hi Frank,

    It seems you are not lucky, i’m sorry for that 🙂
    I’m gonna reimburse your overpayment don’t worry.

    I’m currently checking what’s going wrong and i come back to you soon.

    Tank’s for your patience.

    Best,

    Frank-LAD January 30, 2020 at 10:22 am

    Thank you,

    Please see attached screenshots of the direct debit deductions. Not sure if it will be useful for you guys to resolve the problem (the amount shown is in New Zealand Dollars).

    View post on imgur.com

    • This reply was modified 3 years, 4 months ago by Frank-LAD.
    Frank-LAD January 30, 2020 at 10:38 am

    Just FYI, please disregard the VAT number. It was just a placeholder from the original bug. We do not use VAT here in NZ.

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