Yes??  Then the first thing you will do is go over all the unanswered posts and write we are sorry, we don’t have enough resources to process all the tickets, we will be looking into your issue soon.


Then we can talk.  This is the worst customer service I have ever seen yet.  Not only I have lost almost 200$ for a product I could never use, but radio silence for almost 3 months is totally unacceptable.